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Increasing Productivity and the Power of Coaching and Feedback Conversations

ll managers are coaches – but not all managers know this and not all managers are good at it. And so I thought I would share a few insights...

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Is Retail Audit the Pathway to the Next Retail Era?

The retail audit allows luxury brands to think ahead, to plan for the business growth and operation remodeling, and overall, to rethink 2021.

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New retail solutions in new retail era

The COVID-19 pandemic has impacted the luxury industry in unprecedented and unexpected ways. Together with the Customer Experience Group, FACE2FACE...

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Customer Experience Market-Leader FACE2FACE Unveils Exciting New Brand Identity

Leading luxury retail training consultancy FACE2FACE has today revealed a fresh new brand identity. The rebranding gives a new, exciting look to the company’s industry-defining premium...

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Opening doors to education

Every child has a right to education. Yet millions of children worldwide are denied their right and are excluded from education. We know at FACE2FACE quality education and training are keys to a successful future.

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Luxury industry training expert joins the Customer Experience Group

The Customer Experience Group is delighted to announce the appointment of Isabelle Damour as Managing Director, EMEA & Americas of FACE2FACE Training Consultancy.