Images

Consulting

01

Consulting

Images

Training

02

Training

Images

Innovating

03

Innovating

DON’T JUST TRAIN, REHEARSE


FACE2FACE is the leader in today’s luxury retail training, coaching and consulting. It helps maximize and empower the front line teams, to help them master the art of selling luxury.

Consulting

school school

Develop engaging learning methodologies

Training

group group

Build your teams' competence and confidence

Innovating

thumb_up_alt thumb_up_alt

Embed behaviors to drive change and increase results

Our team of senior international-certified training consultants have dedicated their careers to the luxury retail market.

Contact Us

Case Studies

Here are some of our luxury training case studies that helped our clients elevate their customer experience.

Customer Engagement

Customer Engagement 01

We developed a worldwide program for a luxury automobile brand that helped boost their retail teams’ performance across 140 stores, in 6 countries within a month.

Behavior Guidebooks

Behavior Guidebooks 02

We created 3 behavior guidebooks for selling ceremony, after sales and management of the brand that significantly improved the CXE scores and the ability of the frontline manager.

Story Telling

Story Telling 03

Our tailor-made program focused on the key information of the brand's history and product knowledge that improved the level of service and compliance with the brand guidelines.